Terms and Conditions
By using Elewatt you agree to these terms.
Data usage
We store user data for functional purposes only. Data can be deleted at any time by deleting your account.
Account deletion
Deleting your account removes all associated data from our systems.
Cookies
We use necessary cookies for core functionality (login, security, preferences). For usage analytics we use Vercel Analytics, operated by Vercel Inc. — it is cookieless and privacy-friendly, collecting only anonymised data such as pages visited, session duration, and country. No analytics cookies are set on your device. You can manage your preferences at any time by clicking "Cookie settings" in the footer.
Integrations access
Only you have access to your Shelly devices and other connected integrations. Each integration account you connect — your account with the device maker's own service — can be linked to one Elewatt account at a time. Connecting it to a second Elewatt account is refused until the first one disconnects it.
Use at your own risk
All services provided by Elewatt are used at your own discretion and risk. Elewatt provides energy management tools on an "as is" basis. We do not guarantee specific financial savings, and any calculations, recommendations, or automated actions are estimates based on available data. Users are responsible for verifying that automated schedules and device controls are appropriate for their specific situation.
Service reliability
While we do everything in our power to make Elewatt as reliable as possible, there are forces beyond our control that may occasionally affect service. Internet outages, device firmware issues, electricity spot price publication delays, and third-party API changes (Elering, Shelly Cloud, Home Assistant) can cause schedules not to be published or devices not to respond as expected. If you experience any issues, please let us know on the Ask Reedik feedback page so we can investigate and improve.
Subscriptions and payments
Elewatt offers a permanent Free plan and paid subscription plans (Home and Business) that add capacity for more contracts, filters and devices. Current plans, limits and prices are shown at the Pricing page; Home plan prices include VAT, Business plan prices exclude VAT, which is added at checkout based on your billing country. Payments are recurring card payments processed by Stripe and invoiced by Lindau OÜ (Estonia). Subscriptions renew automatically — monthly, or yearly where a yearly option was chosen — until cancelled. Applicable VAT is calculated automatically; business customers with a valid EU VAT ID are invoiced under the reverse-charge mechanism where applicable. You can upgrade, downgrade or change plan add-ons at any time; price differences are prorated on your next invoice. A downgrade requires your current usage to fit within the new plan's limits. Plan limits apply to adding new contracts and filters, and to how many devices run price-based automation; you can connect any number of devices. Existing contracts and filters keep working even if a downgrade or cancellation leaves you above the new limits. If the new limit is below the number of automated devices, the devices you switched automation on for most recently stay automated; the others stay on your account and can be controlled manually, but their automation is paused until you switch another device off or upgrade. Accounts created before subscription plans were introduced keep unlimited device automation free of charge. You can cancel anytime from Account → Plan & billing (Manage billing). Your paid plan stays active until the end of the period you have paid for, after which the account returns to the Free plan; nothing is deleted. Except where consumer law provides otherwise, already-paid periods are not refunded. If you are an EU consumer, you have a 14-day right of withdrawal from the initial purchase; by starting the subscription immediately you agree that, on withdrawal, a proportional amount may be charged for the service already provided. To request a refund or exercise your right of withdrawal, contact reedik@elewatt.eu or use the in-app support chat; refunds go back to the original payment method. If a renewal payment fails, Stripe retries the charge over several days; if payment ultimately cannot be collected, the subscription is cancelled and the account returns to the Free plan under the same rules as above. Prices may change; existing subscribers are notified by email at least 30 days in advance, and changes take effect from the next billing period.